Terms of Service

Terms of Service – Ekarta Libro DOOEL

1. Introduction and acceptance

These Terms of Service (“Terms”) govern all services, websites and deliverables provided by Ekarta Libro DOOEL, a company registered in the Republic of North Macedonia, with registered address at Dimitasr Vlahov 64, Veles, (“Company”, “we”, “us”).

By visiting our website, requesting a quote, signing a proposal or paying an invoice, you (“Client”, “you”) agree to these Terms. If you act on behalf of a business, you confirm you are authorized to bind that business.

Where a signed proposal, statement of work (SOW) or contract conflicts with these Terms, the signed document prevails for that project.

2. Services

We provide digital services to businesses, including:

  • Website design and development, including WordPress themes and plugins
  • Mobile app planning and development
  • AI automation and workflow integration (for example n8n, AI agents and chatbots)
  • SEO, content, paid advertising and outbound marketing campaigns
  • Consulting, implementation and resale of third-party software tools

The exact scope, deliverables, timeline and price of each project are set out in a written proposal, SOW or invoice. Work outside that scope is billed separately after your approval.

3. Orders, quotes and payment

  • Quotes are valid for 30 days unless stated otherwise.
  • Projects start after we receive the agreed deposit (usually 50%). The balance is due on delivery or per the milestone schedule in the proposal.
  • Subscriptions, retainers and maintenance plans are billed in advance each month or year and renew automatically until cancelled.
  • Invoices are payable within 14 days. Late payments may pause work and access to hosted services until paid.
  • Prices exclude VAT and other taxes, which are added where required by law.
  • Bank fees and currency conversion costs are paid by the Client.
  • Deposits and fees for work already performed are non-refundable. Unused prepaid amounts for work not started may be refunded at our discretion.

4. Client obligations

You agree to:

  • Provide content, access, logins and feedback on time. Delays on your side may move deadlines and add costs.
  • Own or have the rights to all content, logos, images and data you give us.
  • Use our deliverables lawfully, including anti-spam, privacy and advertising rules in your markets.
  • Keep your account credentials secure and tell us promptly about any unauthorized use.

You are responsible for approving final content before it goes live, including legal and marketing claims.

5. Intellectual property

  • After full payment, you own the final custom deliverables made specifically for you, such as designs, website content and custom code.
  • We keep ownership of our pre-existing tools, code libraries, templates, frameworks and know-how. You receive a non-exclusive, perpetual licence to use them as part of your deliverables.
  • Third-party software, themes, plugins, fonts and stock media remain subject to their own licences.
  • Unless you object in writing, we may show the finished work and your logo in our portfolio and marketing.

6. Third-party tools and affiliate disclosure

Our services often use third-party platforms such as hosting, SaaS tools, AI providers, payment processors and ad networks. Their availability, pricing and terms are controlled by those providers, not by us.

We participate in partner, referral and affiliate programs. When we recommend, resell or link to a third-party product, we may earn a commission at no extra cost to you. We only recommend tools we believe fit the Client’s needs, and we will disclose partner relationships on request.

7. Confidentiality and data protection

  • Both parties keep each other’s non-public business information confidential and use it only for the project.
  • We process personal data in line with the North Macedonian Law on Personal Data Protection and, where it applies, the EU GDPR. Details are in our Privacy Policy at [privacy policy URL].
  • When we process personal data on your behalf (for example CRM or email lists), we act as a processor and follow your documented instructions. A data processing agreement is available on request.
  • You are responsible for having a lawful basis and any required consent for data you give us, including contact lists used in outreach campaigns.

8. Warranties, liability and termination

Warranties. We perform services with reasonable skill and care. We fix defects in our own deliverables reported within 30 days of delivery at no charge. We do not guarantee specific results such as search rankings, traffic, leads, sales or ad performance, because these depend on factors outside our control.

Limitation of liability. To the maximum extent permitted by law, our total liability for any claim is limited to the fees you paid us for the affected service in the 3 months before the claim. We are not liable for indirect or consequential losses, including lost profits, lost data or business interruption, or for failures of third-party platforms.

Termination. Either party may end a project or subscription with 30 days’ written notice. Either party may end it immediately if the other materially breaches these Terms and does not fix the breach within 14 days of notice. On termination, you pay for all work performed and costs incurred up to the termination date.

9. Governing law, changes and contact

Governing law. These Terms are governed by the laws of the Republic of North Macedonia. Disputes are first handled by good-faith negotiation. If unresolved within 30 days, they go to the competent court in Skopje, unless mandatory consumer law in your country says otherwise.

Changes. We may update these Terms. The new version is posted on this page with a new “Last updated” date. Changes do not affect signed projects already in progress.

Contact. Ekarta Libro DOOEL, Dimitar Vlahov 64, Veles, North Macedonia Email: https://ekarta.mk/contact/ Website: ekarta.mk